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National Healthcare Group institutes set new record with 1,287 EXSA awards for Healthcare category.
Tan Tock Seng Hospital (TTSH) received a total of 731 awards for the Excellent Service Award (EXSA) 2005. For the third consecutive year, TTSH has emerged as the top organization with the most winners, beating 17 institutes to clinch the first place in the healthcare sector – with 481 Silver, 193 Gold and 57 Star awards.
Overall, the National Healthcare Group (NHG) has 1,287 EXSA recipients this year, from Alexandra Hospital (AH), the Institute of Mental Health (IMH), National University Hospital (NUH), TTSH, NHG Polyclinics and NHG Pharmacy.
The Excellent Service Awards (EXSA) is a national award launched in 1994. Administered by Spring Singapore, this annual award recognizes service models and champions at a national level. It seeks to encourage and motivate all levels of workers in the service industry in Singapore to deliver quality service and professionalism at all times. Since 1994, EXSA has grown with the participation from more service companies – testimony to the value of the award in rewarding and recognizing service staff who have put in their best in building service quality.
The award is conferred at four levels: Silver, Gold, Star and SuperStar awards. The SuperStar Award winners are selected from among the Star Award winners of each industry cluster, and are exemplary role models who have delivered outstanding service and have delighted customers by exceeding their expectations.
The following is a summary of the number of award winners from all the organizations in the healthcare sector:
| EXSA 2005 Winners - Healthcare Category |
|
|
|
|
NHG Institutions |
Silver |
Gold |
Star |
Total |
National Healthcare Group |
|
Alexandra Hospital |
61 |
20 |
5 |
86 |
|
Institute of Mental Health |
0 |
127 |
32 |
159 |
|
National University Hospital |
90 |
79 |
14 |
183 |
|
National Healthcare Group Polyclinics |
15 |
1 |
0 |
16 |
|
NHG Pharmacy |
96 |
16 |
0 |
112 |
|
Tan Tock Seng Hospital |
481 |
193 |
57 |
731 |
|
TOTAL |
743 |
436 |
108 |
1,287 |
|
|
|
|
Other Hospitals |
|
Changi General Hospital |
48 |
15 |
4 |
67 |
|
Gleneagles Hospital |
102 |
29 |
15 |
146 |
|
KK Women's & Children's Hospital |
92 |
29 |
17 |
138 |
|
Mount Elizabeth Hospital |
80 |
7 |
0 |
87 |
|
National Cancer Centre |
9 |
2 |
1 |
12 |
|
National Dental Centre |
3 |
0 |
0 |
3 |
|
National Heart Centre |
43 |
31 |
5 |
79 |
|
National Neuroscience Institute |
10 |
0 |
0 |
10 |
|
Parkway Hospitals Singapore Pte Ltd |
10 |
0 |
0 |
10 |
|
Singapore General Hospital |
308 |
44 |
8 |
360 |
|
Singapore National Eye Centre |
24 |
25 |
47 |
96 |
|
SingHealth Polyclinics |
35 |
3 |
0 |
38 |
|
Issued by the Corporate Communications department, Tan Tock Seng Hospital. For more information or to request for interviews, please call Eliza Lim at Tel: 6357 8419 / e-mail: eliza_lim@ttsh.com.sg or Farren Fernandez at tel: 6357 8415/ pager: 9802 6811 / e-mail: farren_fernandez@ttsh.com.sg
About the National Healthcare Group:
“The National Healthcare Group (NHG) manages:
Four hospitals - Alexandra Hospital, National University Hospital, Tan Tock Seng Hospital and the Institute of Mental Health/Woodbridge Hospital;
The Johns Hopkins Singapore International Medical Centre; one National Centre – National Skin Centre;
The NHGP chain of nine polyclinics - Ang Mo Kio, Bukit Batok, Choa Chu Kang, Clementi, Hougang, Jurong, Toa Payoh, Woodlands, Yishun;
Three speciality institutes - The Cancer Institute, The Eye Institute and The Heart Institute; and
Five Business Divisions - NHG College, NHG Diagnostics, NHG Gulf, NHG Pharmacy and NetCare Internet Services.
Our vision is "Adding years of healthy life to the people of Singapore”.
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