Patient Guide

For Outpatients

Our Specialist Outpatient Clinics (SOC) covers 30 medical disciplines and provides consultation services. Please note that consultations at our SOCs are by appointment only.

Other than emergency cases, appointments for admission to TTSH are made during your visit to our Specialist Clinics.

Patient classification

Outpatients are classified as either private or subsidised patients according to the following criteria:

Non-subsidised patient if you are:

  • A self-referred / walk-in case
  • Referred by General Practitioner (GP)
  • Referred by Government / Restructured Hospital or Polyclinic, specifying a consultant by name
  • Industrial Accident case
  • Previously discharged from class A or B1 ward and requires outpatient follow-up treatment
  • A non-resident
  • Private patient from other hospitals

Subsidised if you are:

  • Subsidised patient referred by a Government / Restructured Hospital / Polyclinic without specifying a consultant by name
  • Previously discharged from class B2 or C ward and require outpatient follow-up treatment

Before your appointment

  1. Please come at least 15 minutes before your appointment time for registration with your identity card / passport..
  2. Upon registration, you will be given a queue number and the consultation room number of your doctor.
  3. Please take a seat and wait for your number to be flashed on the monitor outside the consultation room.
  4. Your doctor will then see you.

During your appointment

Payment

Please make payment at the clinic’s reception after your consultation. We accept cash, NETS, credit cards (Mastercard or Visa) and personal cheques.

For more information, please refer to the charges of outpatient consultation service.

Please note that some outpatient charges are not payable through Medisave, except for example for selected procedures / chronic diseases such as and chemotherapy. Payment in such instances is subject to withdrawal limits governed by the Central Provident Fund Board.

Follow-up appointments

After your first visit, you will be given your own Outpatient Appointment List, with your personal information and your next appointment date. 

Please keep this list properly as you need to present it together with your employment pass (if any) for subsequent visits. 

The card also helps to speed up the registration process for your convenience.

Medication

Please collect your prescription and proceed to the pharmacy for your medicine. Our pharmacies are located at Basement 2, Level 2 and Level 4.

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