A- A A+
Home > Patients and Visitors > Visiting TTSH > FAQs on Visitor Online Registration

Internet registration offers visitors an alternative method to register their visit.​

Only Singaporeans, Permanent Residents and Singapore Work Permit holders are eligible for internet registration. Non citizen visitors are required to register at the service counters located at Level 1 and Basement 1, Lift Lobby A.

The system is only able to identify local identification numbers as it works on a local database. Non-citizens are required to register personally at our registration counters located at Level 1 and Basement 1, Lift Lobby A with their passports.

Visitors may register his/her visit online by following these steps:

  1. Click on Ward Visitor Online Registration page.
  2. Key in the required information
  3. Click 'Submit' .
  4. A notification will be reflected upon successful registration.

If visitors are unable to register online successfully, he/she may proceed to the hospital’s registration counters for assistance.

Registration is valid for the day and expires at 2359 hrs.

Visitors may register themselves as Frequent Visitors by filling a Ward Visitor Pre-registration Form” throughout the patient’s stay.

This form is available at the registration counters.

Registration.jpgThe following information is required for internet registration:

Patient's information  

  1. Name as in identification card
  2. Ward
  3. Bed number

Visitor's information 

  1. Name
  2. Identification number
  3. Mobile number

Yes. Children can register online using their local student pass. Children without a local student pass are required to proceed to the registration counters for a printed registration label.

Visitors are encouraged to bring their identification cards for registration. Visiting hours for general wards are 12 to 8pm daily. Each patient has a quota of 4 visitors at any one time during the visiting hours.

This is to ensure that visitors are registered to the right patient.

The submitted information must match the patient’s records in the Hospital’s database.

The visitor may approach our Service Ambassadors located at our registration counters for assistance.

In the event if a patient has reached his/her maximum visitor quota, the visitor will be placed on waitlist upon scanning his/her identification card at our gantries.

When the maximum visiting quota for the patient has reached, visitors will receive an SMS notification to inform that he/she has been placed on the waitlist.

Once the next visiting slot is available, visitors will receive another SMS notification to inform them to proceed to the gantry within 10 minutes.

Visitors will receive wait list notification alerts on their mobile phones when a visiting slot is available should they be placed on the wait list.

It will also be used for contact tracing if the need arises.

Visitors may contact our Contact Centre for assistance at 6256 6011.

Visitors may provide feedback via email by writing to

Last Updated on