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Home > Patients and Visitors > Charges and Payments > Payment information

Payment information

​​​​​​​​​Manage your hospital bills easily

Discover the various payment options available at Tan ​Tock Seng Hospital. Learn how to settle your medical bills quickly and securely - whether you're paying online, in person, or via financial assistance schemes. This guide helps patients and caregivers understand billing procedures, accepted payment modes, and how to access support when needed.

For information on financial subsidies and schemes, visit healthcare financing page.

Pay by NHG Health App or Patient Self-Service Booth*

*Payment via Patient Self-Service Booths will be available from 01 April 2026.​​

We are moving towards safer and contactless payment options. They are more secure and hygienic, allow for smoother operations, and support national digital initiatives. ​




A Patient Self-Service Booth allows you to check-in at the clinics, make payments and deposits, among other features.



PSSBs are not available 24/7. For continued self-help services past office hours, please use the NHG Health App.



Please refer to available payment modes under "How to make payment". We strongly encourage payment via the mobile NHG Health App​ or HealthHub.


You may pay by: VISA, MasterCard, AMEX, NETS, NETS QR (supports PayLah! and PayNow), NETS FlashPay, NETS Cashcard, and Baby Bonus CDA NETS. GrabPay and ShopeePay are not available.



​​No, there are no extra fees.


​​Yes, you may discreetly indicate the amount you are able to pay at the moment for outstanding bills, on both the NHG Health App and the PSSBs located around the clinics. Partial payments are not available at staffed counters.


​​Yes, you may pay all outstanding bills on the same app at your convenience (please select the Payment function on the homepage).


​​Please reach out to clinic staff wearing a blue vest; we will help you every step of the way.


​​The hospital will by default no longer print hardcopy invoices at the clinic and for mailing to your residential address. Non-residents (foreigners) will continue to receive hardcopy bills.


​​Please check your finalised bill on the NHG Health App or HealthHub. The bill will usually take 3-5 working days to be finalised and be available for viewing on the app.


You may request for a hardcopy of your final bill here: NHG Bill Request | FormSG.

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Yes, as a registered caregiver on the NHG Health App or HealthHub, you may both receive the bill and pay on behalf of the patient. You may set this up using the "Add Dependent" feature on the app.




​​We understand that patients may face financial difficulties. Please feel free to inform our clinic assistant during your consultation.


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How to read your bill?

To make it easier for you to understand healthcare charges, public healthcare institutions have adopted a consistent format in presenting the details of healthcare bills.

Find out how to read your bill

How to make payment

E-payment​

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Note: Correct invoice/case number is required for E-Payment options. Payment made via E-Payments will be updated within 3 working days. ​

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Self-Service Stations

Counter services

  • TTSH Admission Office
  • TTSH Integrated Care Hub (TTSH ICH) Patient Services Office​
  • NCID Admission Office
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Deposit payments

A deposit is required for:

  1. Admission to non-subsidised wards (Deluxe, A and B1)
  2. Upgrading from subsidised wards to non-subsidised wards
    • Payments should be made at the point of admission/upgrading itself through E-payments, Main TTSH Admission Office, NCID ​Admission Office or TTSH Integrated Care Hub (TTSH ICH) Patient Service Office.
    • A Letter of Guarantee from employer or insurer (subject to the hospital’s acceptance) is required for partial or full wavier of deposit.
    • Non-residents require a Letter of Guarantee from a local firm or insurance company.
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TTSH PayNow refund

With effective from 1 July 2024, selected Singaporeans and Permanent Residents patients with a valid PayNow-NRIC/FIN account will receive their refund via PayNow.

The PayNow Refund will be deposited into the bank account that you have registered with your NRIC/FIN. You may log into your bank’s mobile or internet banking app or website to check your PayNow profile.

An SMS notification with the Refunded Amount and Date of Refund will be sent to patient’s registered mobile number with TTSH.

You will receive a Cheque Refund for unsuccessful PayNow refund. We encourage you to link your PayNow account with your NRIC/FIN to start receiving your refund in your bank account.

For further enquiries about your refund, you may submit a request online​.

Bill Offsets: Should you receive a payment reminder from us that presents outstanding bill/s with a positive balance (i.e. in the Outstanding Balance($) column showing -$xx.xx), you can choose to submit your refund request here​. P​lease note that all refunds are subjected to review and verification. Should there be outstanding balances, any refund/s would be processed after current outstanding balances have been offset.​

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2026/04/16
Last Updated on