Your Digital Outpatient Experience

I encountered an error while logging in. What should I do?

You may encounter an error while logging in if the servers are restarting during maintenance. Kindly wait and try again later. If the error persists after 30 minutes, please call the HealthHub contact centre at 1800 225 4482 (during office hours). Alternatively, you may send an email to contact_us@healthhub.sg.

My HealthHub account is locked.

Your HealthHub account has been temporarily locked as a part of the security feature. It is likely that the allowed number of unsuccessful sign-in attempts has exceeded. The lock will be lifted after 24 hours from the time the account was locked.

I have problems with my SingPass ID and/or password. Who can I contact?

If you have any queries relating to SingPass (e.g. how to reset password, did not receive OTP etc), please contact the SingPass helpdesk at 6643 0555 or email them at support@singpass.gov.sg.

I do not have a SingPass ID.

Singaporeans, Permanent Residents and other long-term Residents may register for a SingPass account through the SingPass website. If you are not eligible for a SingPass account, please note that you will not have access to certain HealthHub services.

My app keeps crashing. What should I do?

You may call the HealthHub contact center centre at 1800 225 4482 or email HealthHub at contact_us@healthhub.sg.

How can I ensure that my contact details and appointment information are kept confidential?

HealthHub leverages on the national SingPass secure login for patients' caregivers to access information.

Only the patient and their nominated caregiver(s) can view and manage their contact details and appointment information.

Please refer to the e-registration step-by-step guide (1.6 mb, PDF).

You may register two hours before your scheduled appointment time.

You can use this service if you have an appointment today at the clinic.

No, patients will see the doctor according to the order of scheduled appointments. E-registration does not give you priority over other scheduled appointments before you.

Yes, the queue status is updated in real-time. Please tap on the "Tap to Update" button to refresh the queue status.

Clicking “Register” on the HealthHub app registers you for your appointment at the clinic.

Upon your arrival at the clinic, please scan your NRIC/FIN at the registration kiosk to check in.

The location for the assessment will be reflected in your clinic itinerary. You may follow the itinerary listed in the HealthHub app.

Yes, you can if the e-registration service is available in the clinics for your appointments.

This e-registration service is available two hours before your scheduled appointment time.

Please also ensure you have the following:

• A working mobile data connection.
• Valid SingPass ID and Password.

Please cancel your appointment(s) by calling our appointment hotline at 6357 7000.

Yes, you can if they have authorised you. Please refer to the e-registration step-by-step guide (1.6 mb, PDF) on getting the authorisation to add your family members to your HealthHub account.

Appointments are obtained from all Public Healthcare Institutions in Singapore and HealthHub displays all scheduled appointments for the next 12 months, with the next appointment at the top of the list.

If you have appointments that are not being displayed, please email HealthHub at contact_us@healthhub.sg.

This service is available for participating Healthcare Institutions under HealthHub.

For TTSH appointments, you may fill in the online form on HealthHub to schedule, change or cancel an appointment. TTSH staff will contact you within three to five working working days. This service is strictly for non-emergency, non-urgent cases and not applicable for Same Day Appointment requests. For medical emergencies, please call 995.

We are currently working on automating this process where you can schedule, change or cancel your TTSH appointments directly on the app. Please stay tuned for updates!

• Ensure that you have a sufficient supply of medication.
• Any special arrangements or tests that need to be done before seeing your Specialist should be completed and/or synchronised.
• Always bring along any necessary documents as previously instructed, e.g. x-ray forms.

You can manage your family members' appointment(s) if they have authorised you you on HealthHub. Please refer to the e-registration step-by-step guide (1.6 mb, PDF) on getting the authorisation to add your family members to your HealthHub account..

If you have further queries relating to your medical appointments, please contact the TTSH Appointment Hotline at 6357 7000 between 8:00 am to 5:30 pm from Monday to Friday and 8:00 am to 12:30 pm on Saturday or email contact@ttsh.com.sg.

Please refer to the e-payment step-by-step guide (1.8 mb, PDF) .

You can view and pay for your outstanding hospitalisation and outpatient bills from TTSH, as well as from other participating institutions. The full list of participating institutions can be found under the Payments tab on the HealthHub FAQ.

You can pay outstanding hospitalisation and outpatient bills for:

• Yourself
• Your child/children
• Your family & friends

Please refer to the e-registration step-by-step guide (1.6 mb, PDF) on getting authorisation to add your family members to your HealthHub account.

You may choose to make payment for someone else if you have the patient’s full name (as in NRIC/FIN), NRIC/FIN number, name of Cluster and Institution.

Tap on the Cluster’s name followed by “Add Other Bill(s)” under “Current” and follow the on-screen instructions.

Billing information is available for viewing online only upon finalisation of the bill.

If you did not make any MediSave claims/deductions, your bill will be ready for viewing and payment on the HealthHub app on the same day by 10:30 pm.

All outstanding outpatient bills with MediSave claims/deductions will only be made available for viewing and payment after three (3) working days.

On the Payments page, select the name of Cluster. Under “Current”, tap on “View Bill Details” and select “Download Bill”.

Select the name of Cluster and tap on “Add Other Bill(s)”. You may search for your bills by entering the following details:

• Institution’s name
• Patient’s NRIC/FIN number
• Patient’s invoice number

Bills with no outstanding amounts due for payment will not appear under “Current”. You may view these bills under “History”.

Please note that some bills might not be displayed if they contain sensitive health records. For patients who fall under this category, please contact our Billing Enquiries hotline at 6407 8128. Alternatively, you can email payment@1fss.com.sg.

There are no administrative or transaction fees incurred when paying through HealthHub e-payment.

Yes, payments made through HealthHub are made directly to the respective public healthcare clusters (e.g., National Healthcare Group) via a secure payment solution.

There are no administrative or transaction fees incurred when paying through HealthHub e-payment.

All bills on HealthHub are in Singapore dollars.

For credit cards using foreign currencies, the exchange rates will follow the bank’s prevailing rate. Please check with your respective bank for any other fees and charges associated with international transactions.

HealthHub e-payments currently accept Visa/Master credit or debit cards and eNETS direct debit.

For credit cards, the maximum payment is your credit limit.

For debit cards or direct debit, the maximum payment is dependent on your bank account balance or your daily transaction limit.

Please note that you cannot pay more than the outstanding amount reflected on your bill via the HealthHub app.

Yes, partial payments are allowed. You can make a partial payment by clicking on the ‘edit’ icon beside the bill amount and keying in the amount you wish to pay. Do note that the minimum payment is SGD$0.01.

You cannot pay more than the outstanding amount reflected on your bill via the HealthHub app.

If you need further assistance, please email payment@1fss.com.sg with your full name, NRIC/FIN number and receipt ID (if any).

If your payment is successful, you will see a "Payment Successful" screen. You will also receive a confirmation email of your transaction.

If your payment is unsuccessful, you will see a "Transaction Unsuccessful" screen. Follow the on-screen instructions to make payment again.

Please re-launch the HealthHub app. If the bill is still shown as outstanding or payment has not been deducted (if a partial payment is made), please email payments@1fss.com.sg with your full name, NRIC/FIN number and payment receipt ID (if any).

Successful payments should be reflected instantly. The bill will no longer be shown on the outstanding bill listing screen when you refresh the screen. If you still see your bill on the screen after a successful payment, please allow up to three working days for the system to update. Please do not make the payment again during this period.

For payments shown as “Not Successful” or “Pending”, please follow the on-screen instructions.

Any other payments made outside of the HealthHub app (i.e. AXS machine, iBanking, SAM, etc.) will be reflected in the HealthHub app within three working days.

You will receive an email confirmation upon successful payment.

You may also choose to print, download, or take a screenshot of the “Payment Successful” screen containing the receipt ID for your records.

To download your bill, you can:

1. Download the PDF receipt of the payment made* or check the email address you have entered/set up in the HealthHub app for the receipt.
2. Download the fully paid PDF bill under the “History” tab.

*PDF receipt will be sent to the listed email address only for successful payments.

For any payments to TTSH clinics or clinics under the National Healthcare Group (NHG) cluster, your statement will show “NHG Pte Ltd”.

You can find out more from our Financing page.

You can contact our helpline at 6407 8128 from Monday to Friday, between 8:30 am and 5:30 pm.

If you have payment-related queries, please email payment@1fss.com.sg with your full name, NRIC/FIN and payment receipt ID (if any).

We are currently working on this service. For the time being, visit TTSH's Patient Rights and Responsibilities page for more information.

Visit TTSH Pharmacy Medication Delivery Service for more information on our Prescription Refill service.

Yes. Visit HealthHub's How to Grant Access to CaregiversHealthHub's Caregivers Access FAQ tab to find out more.