I encountered an error while logging in. What should I do?
You may encounter an error while logging in if the servers are restarting during maintenance. Kindly wait and try again later. If the error persists after 30 minutes, please call the HealthHub contact centre at 1800 225 4482 (during office hours). Alternatively, you may send an email to
contact_us@healthhub.sg.
My HealthHub account is locked.
Your HealthHub account has been temporarily locked as a part of the security feature. It is likely that the allowed number of unsuccessful sign-in attempts has exceeded. The lock will be lifted after 24 hours from the time the account was locked.
I have problems with my SingPass ID and/or password. Who can I contact?
If you have any queries relating to SingPass (e.g. how to reset password, did not receive OTP etc), please contact the SingPass helpdesk at 6643 0555 or email them at
support@singpass.gov.sg.
I do not have a SingPass ID.
Singaporeans, Permanent Residents and other long-term Residents may register for a SingPass account through the
SingPass website. If you are not eligible for a SingPass account, please note that you will not have access to certain HealthHub services.