SharePoint
A- A A+
Home > Patients and Visitors > Your Clinic Visit > Your Digital Outpatient Experience

Access health information and services anytime, anywhere

Enjoy convenience on-the-go with digital services via HealthHub:

  • View upcoming appointments
  • Fast track clinic visits via e-registration
  • Preview clinic itinerary
  • Monitor queue status
  • Pay your bills on-the-go (Coming soon)
  • Manage appointments anytime (Coming soon)

Download HealthHub now!

Note: This digital service is currently available at Ang Mo Kio Specialist Centre, Clinic B1A and Breast Clinic. Stay tuned as we progressively introduce this service to more outpatient clinics.

Frequently Asked Questions

HealthHub is a one-stop health portal that is designed to meet your healthcare needs in one convenient, easily accessible place. You will be required to log in with your SingPass ID and password to access certain services.

For more information on HealthHub, please visit the HealthHub website.

HealthHub / SingPass Login Matters

Q1. I encountered an error while logging in. What should I do?

You may encounter an error while logging in if the servers are restarting during maintenance. Kindly wait and try again later. If the error persists after 30 minutes, please call the HealthHub contact center at 1800 225 4482 (during office hours). Alternatively, you may send an email to hpb_healthhub@hpb.gov.sg.

Q2. My HealthHub account is locked.

Your HealthHub account has been temporarily locked as a part of the security feature. It is likely that the allowed number of unsuccessful sign-in attempts has exceeded. The lock will be lifted after 24 hours from the time the account was locked.

Q3. I have problems with my SingPass ID and/or password. Who can I contact?

If you have queries relating to SingPass (e.g. how to reset the password, OTP etc), please contact: SingPass helpdesk at 6643 0555 or email them at support@singpass.gov.sg.

Q4. I do not have a SingPass ID.

Singaporeans, Permanent Residents and other long-term Residents may register for a SingPass account through the SingPass website. If you are not eligible for a SingPass account, please note you will not have access to certain HealthHub services.

App Issues

Q1. My app keeps crashing. What should I do?

You may call HealthHub contact center centre at 1800 225 4482 or email Health Promotion Board at hpb_healthhub@hpb.gov.sg.

Others

Q1. How can I ensure that my contact details and appointment information is are kept confidential?

HealthHub leverages on the national SingPass secure login for patients' caregivers to access information.

Only the patient and his/her nominated caregiver(s) will be able to view and manage contact details and appointment information.


You can now e-register for your same-day appointments via the HealthHub app for TTSH outpatient appointments. You will get a queue number and view your clinic itinerary on-the-go.

An SMS will also be sent to you on the day of your appointment, inviting you to register through the HealthHub app.

The mobile service is available at Ang Mo Kio Specialist Centre, a community facility under TTSH, since 24 August 2020. It will be made available to all TTSH clinics in phases from 1 October 2020 till May 2021. If your clinic has yet to offer this service, please register at the clinic’s self-registration kiosk instead.

Q1. How can I e-register?

Please refer to the step-by-step guide (1.6 mb,PDF).

You may register two hours before your scheduled appointment time.

Q2. Who can use the e-registration service?

You can use this service if you have an appointment today at the clinic that has launched this service.

Q3. If I e-register for my appointment earlier, do I get to see the doctor first?

No, patients will see the doctor according to the order of scheduled appointments. E-registration does not give you priority over other scheduled appointments before you.

Q4. Is the queue status updated real-time?

Yes, the queue status is updated real-time. Please tap on the 'tap to update' button to refresh the queue status.

Q5. After I have done e-registration, do I still need to register or check-in at the clinic kiosk upon arrival?

No, you will not be required to do so.

Q6. I have an assessment to be completed before my doctor consultation. Where should I go upon arrival?

The location for the assessment will be reflected in your clinic itinerary. You may follow the itinerary listed in the HealthHub App.

Q7. I have more than one appointment scheduled today. Can I use mobile registration for both?

Yes, you can if the e-registration service is available in the clinics for your appointments.

Q8. I am unable to e-register for one or more of my appointments. What should I do?

Currently, this service is available two hours before your scheduled appointment time.

As we are rolling out this service to our TTSH clinics in phases till May 2021, you may not be able to e-register for all your appointments during this interim period. You can register your appointment at the clinic's self-registration kiosk instead.

Please also ensure you have the following:

  • A working data connection.
  • Check that you have keyed in a valid SingPass ID and Password.

Q9. I am unable to come for my appointment today. What should I do?

Please cancel your appointment by calling our appointment hotline at 6357 7000.

Q10. Can I help my family member to register?

Yes, you can if they have authorised you. Please refer to thestep-by-step guide (1.6 mb,PDF) on getting the authorisation online.

Q11. Where does HealthHub get my medical appointments from? Are my medical appointments updated?

Appointments are obtained from all Public Healthcare Institutions in Singapore except for the National Skin Centre (NSC). HealthHub shows the results for the next 12 months, with the next appointment at the top of the list.

Q12. Why are some of my medical appointments not listed?

Appointments for National Skin Centre appointments are not displayed. If you have appointments that are not displayed beside the above-mentioned, please contact Health Promotion Board at hpb_healthhub@hpb.gov.sg.

Q13. Can I make appointment requests via HealthHub?

This service is available for participating Healthcare Institutions under HealthHub.

For TTSH appointments, you may fill in the online form on HealthHub to schedule, change or cancel an appointment. TTSH staff will contact you within 3-5 working days. This service is strictly for non-emergency, non-urgent cases and not applicable for Same Day Appointment requests. For medical emergency, please call 995.

We are currently working on automating this process where you can schedule, change or cancel your TTSH appointments directly on the app. Please stay tuned for updates!

Q14. What are the important points to note when changing my appointments?

  • Ensure that you have sufficient supply of medication.
  • Any special arrangements or tests that need to be done before seeing your Specialist should be completed and/or synchronised.
  • Always bring along any necessary documents as previously instructed, e.g. x-ray forms.

Q15. Can I manage my family members' appointment(s) using my HealthHub account?

You can manage your parents' appointment(s) if they have authorised you. Please refer to the step-by-step guide (1.6 mb,PDF) on getting the authorisation online.

Q16. I have further queries relating to my medical appointments. Who can I contact?

If you have further queries relating to your medical appointments, please contact 6357 7000 during office hours or email to contact@ttsh.com.sg.


Q1. Can I pay online?

You can pay your bill at AXS machines or their online portal after receipt of your bill reference via SMS or letter. Please click here to access the AXS online portal.

Alternatively, DBS/POSB bank account holders can make payment through the DBS/POSB internet banking portal.

We are currently working on having the e-payment service directly available on the app. Please stay tuned for updates!

Q2. Can I update my personal particulars?

We are currently working on this service. For the time being, please click here for more info.

Q3. Where can I go to order medications?

Please click here for more information on our Prescription Refill service.

Q4. Are caregiver access rights available?

Yes. Please click here to find out more.



















2020/10/01
Last Updated on