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Home > Patients and Visitors > Your Clinic Visit > Your Digital Outpatient Experience

Access health information and services anytime, anywhere

Enjoy convenience on-the-go with digital services via HealthHub:

  • View upcoming appointments

  • Fast track clinic visits via e-registration

  • Monitor queue status

  • Preview clinic itinerary

  • Request Medical Report

  • Pay your bills on-the-go

  • Manage appointments anytime
    (Coming soon)

Download HealthHub now!

Note: This digital service is currently available at Ang Mo Kio Specialist Centre and selected TTSH outpatient clinics. Stay tuned as we progressively introduce this service to more outpatient clinics.

Frequently Asked Questions

HealthHub is a one-stop health portal that is designed to meet your healthcare needs in one convenient, easily accessible place. You will be required to log in with your SingPass ID and password to access certain services.

For more information on HealthHub, please visit the HealthHub website.

I encountered an error while logging in. What should I do?

You may encounter an error while logging in if the servers are restarting during maintenance. Kindly wait and try again later. If the error persists after 30 minutes, please call the HealthHub contact center at 1800 225 4482 (during office hours). Alternatively, you may send an email to hpb_healthhub@hpb.gov.sg.

My HealthHub account is locked.

Your HealthHub account has been temporarily locked as a part of the security feature. It is likely that the allowed number of unsuccessful sign-in attempts has exceeded. The lock will be lifted after 24 hours from the time the account was locked.

I have problems with my SingPass ID and/or password. Who can I contact?

If you have queries relating to SingPass (e.g. how to reset the password, OTP etc), please contact: SingPass helpdesk at 6643 0555 or email them at support@singpass.gov.sg.

I do not have a SingPass ID.

Singaporeans, Permanent Residents and other long-term Residents may register for a SingPass account through the SingPass website. If you are not eligible for a SingPass account, please note you will not have access to certain HealthHub services.

My app keeps crashing. What should I do?

You may call HealthHub contact center centre at 1800 225 4482 or email Health Promotion Board at hpb_healthhub@hpb.gov.sg.

How can I ensure that my contact details and appointment information is are kept confidential?

HealthHub leverages on the national SingPass secure login for patients' caregivers to access information.

Only the patient and his/her nominated caregiver(s) will be able to view and manage contact details and appointment information.


You can now e-register for your same-day appointments via the HealthHub app for TTSH outpatient appointments. You will get a queue number and view your clinic itinerary on-the-go.

An SMS will also be sent to you on the day of your appointment, inviting you to register through the HealthHub app.

The mobile service is available at Ang Mo Kio Specialist Centre, a community facility under TTSH, since 24 August 2020. It will be made available to all TTSH clinics in phases from 1 October 2020 till May 2021. If your clinic has yet to offer this service, please register at the clinic’s self-registration kiosk instead.

Please refer to the e-registration step-by-step guide (1.6 mb, PDF).

You may register two hours before your scheduled appointment time.

You can use this service if you have an appointment today at the clinic that has launched this service.

No, patients will see the doctor according to the order of scheduled appointments. E-registration does not give you priority over other scheduled appointments before you.

Yes, the queue status is updated real-time. Please tap on the 'tap to update' button to refresh the queue status.

The location for the assessment will be reflected in your clinic itinerary. You may follow the itinerary listed in the HealthHub App.

Yes, you can if the e-registration service is available in the clinics for your appointments.

Currently, this service is available two hours before your scheduled appointment time.

As we are rolling out this service to our TTSH clinics in phases till May 2021, you may not be able to e-register for all your appointments during this interim period. You can register your appointment at the clinic's self-registration kiosk instead.

Please also ensure you have the following:

  • A working data connection.
  • Check that you have keyed in a valid SingPass ID and Password.

Please cancel your appointment by calling our appointment hotline at 6357 7000.

Yes, you can if they have authorised you. Please refer to the e-registration step-by-step guide (1.6 mb, PDF) on getting the authorisation online.

Appointments are obtained from all Public Healthcare Institutions in Singapore except for the National Skin Centre (NSC). HealthHub shows the results for the next 12 months, with the next appointment at the top of the list.

Appointments for National Skin Centre appointments are not displayed. If you have appointments that are not displayed beside the above-mentioned, please contact Health Promotion Board at hpb_healthhub@hpb.gov.sg.

This service is available for participating Healthcare Institutions under HealthHub.

For TTSH appointments, you may fill in the online form on HealthHub to schedule, change or cancel an appointment. TTSH staff will contact you within 3-5 working days. This service is strictly for non-emergency, non-urgent cases and not applicable for Same Day Appointment requests. For medical emergency, please call 995.

We are currently working on automating this process where you can schedule, change or cancel your TTSH appointments directly on the app. Please stay tuned for updates!

  • Ensure that you have sufficient supply of medication.
  • Any special arrangements or tests that need to be done before seeing your Specialist should be completed and/or synchronised.
  • Always bring along any necessary documents as previously instructed, e.g. x-ray forms.

You can manage your parents' appointment(s) if they have authorised you. Please refer to the e-registration step-by-step guide (1.6 mb, PDF) on getting the authorisation online.

If you have further queries relating to your medical appointments, please contact 6357 7000 during office hours or email to contact@ttsh.com.sg.


Overview

You can now skip the queues by paying your bills on the go!

With e-payment, you can track and manage your medical bills securely anytime, anywhere!

Do note that you can only view TTSH bills prepared after 12 October 2021 on the HealthHub app.

You can view and pay for your outstanding hospitalisation and outpatient bills from TTSH, as well as from other participating institutions. Please refer to the full list of participating institutions.

You can pay outstanding hospitalisation and outpatient bills for:

  • Yourself
  • Your child/children
  • Your family & friends

Please refer to the Please refer to the e-registration step-by-step guide (1.6 mb, PDF) on getting authorisation to add your family members.

You may choose to make payment for someone else if you have the Patient’s NRIC full name, Patient’s NRIC number, name of Cluster and name of Institution.

Tab on the Cluster’s name followed by “Add Other Bill(s)” under “Current” and follow the on-screen instructions.

Billing information is available for viewing online only upon finalisation of the bill.

If you did not make any MediSave claims/deductions, your bill will be ready for viewing and payment on the HealthHub app on the same day by 10.30pm.

All outstanding outpatient bills with MediSave claims/deductions will only be made available for viewing and payment after three (3) working days.

On the Payments page, select name of Cluster. Under “Current”, tap on “View Bill Details” and select “Download Bill”.

Select name of Cluster and tap on “Add Other Bill(s)”. You may search for your bills by entering the following details:

  • The institution’s name
  • The patient’s NRIC number
  • The patient’s invoice number

Bill(s) with no outstanding amounts due for payment will not appear under “Current”. You may view these bill(s) under “History”

Please note that some bills might not be displayed due to them containing Sensitive Health Records. For patients who fall under this category, please contact our Billing Enquiries hotline at 6407 8128. Alternatively, you can email payment@1fss.com.sg.

There are no administrative or transaction fees incurred when paying through HealthHub e-payment.

Payments made through HealthHub are made directly to the respective public healthcare clusters (e.g., National Healthcare Group) via a secure payment solution.

All bills on HealthHub are in Singapore dollars.

For credit cards using foreign currencies, the exchange rates will follow the bank’s prevailing rate. Please check with your respective bank for any other fees and charges associated with international transactions.

HealthHub e-payments currently accept Visa/Master credit or debit cards and eNETS direct debit.

For credit card, the maximum payment is your credit limit.

For debit card or direct debit, the maximum payment is dependent on your bank account balance or the daily transaction limit setup by you.

Yes, partial payments are allowed. You can make a partial payment by clicking on the ‘edit’ icon beside the bill amount and key in the amount you wish to pay. Do note that the minimum payment is SGD$0.01.

You cannot pay more than the outstanding amount reflected on your bill via the HealthHub app.

If you need further assistance, please email payment@1fss.com.sg with your full name, NRIC and receipt ID (if any).

If your payment is successful, you will see a payment successful screen. You will also receive a transaction confirmation email

If your payment is unsuccessful, you will see a transaction unsuccessful screen. Follow the on-screen instructions to make your payments again.

Please re-launch the HealthHub app. If the bill is still shown as outstanding or payment not deducted (if a partial payment is made), please email payments@1fss.com.sg with your full name, NRIC and payment Receipt ID, if any.

Successful payments should be reflected instantly. The bill will no longer be shown on the outstanding bill listing screen when you refresh the screen. If you still see your bill on the screen after a successful payment, please allow up to 3 working days for the system to update. Please do not make payment again during this period.

For payments shown as “Not Successful” or “Pending”, please follow to the on-screen instructions.

Any other payments made outside of the HealthHub app (i.e. AXS machine, iBanking, SAM, etc.) will be reflected in the HealthHub app within three (3) working days.

You will receive an email confirmation upon successful payment.

You may also choose to print, download, or take a screenshot of the “Payment Successful” screen that contains the receipt ID for your records.

To download your bill, you can:

  1. Download the PDF receipt of the payment made* or check the email address you have entered/set up in HealthHub app for the receipt.
  2. Download the fully paid PDF bill under the “History”.

*only successful payments will have the PDF receipt generated or email receipt sent to them.

For any payments to TTSH clinics or clinics under the National Healthcare Group (NHG) cluster, your statement should show “NHG Pte Ltd”.

You can contact our helpline at 6407 8128 from Monday to Friday, between 8:30 am and 5:30 pm.

If you have payment related queries, please email payment@1fss.com.sg with your full name, NRIC and payment receipt ID, if any.



We are currently working on this service. For the time being, visit TTSH's Patient Rights and Responsibilities page for more info.

Visit TTSH Pharmacy Medication Delivery Service for more information on our Prescription Refill service.


















2021/12/23
Last Updated on