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What is Telehealth?

Telehealth is the use of digital and telecommunications to access health care services remotely. With Telehealth, you can see your healthcare provider in the comfort of your home.



  • Enhance healthcare accessibility
  • Save time and money on travelling
  • No more waiting at the clinic and pharmacy

Standard of Care

We aim to provide the same quality and standard of care as in-person medical care.


Am I eligible for Telehealth?

Teleconsulation may be offered for the subsequent clinic visit. It is for patients who have clinically stable conditions.

You may approach your healthcare provider to find out if you are suitable for Telehealth.


What do I need to do?

For video consultation, you will need to have a valid email address, smartphone or computer with ZOOM Cloud Meeting application installed. 

Download ZOOM User Guide (2.4 mb, PDF) Watch Youtube video guide

For phone consultation, your doctor will call you to begin your consultation.


Can my family member or caregiver be beside me during the Teleconsultation?

Yes, they may be present. Our staff will first clarify with you if there is any family member or caregiver by your side.


What about my medication?

After the Teleconsultation, ​the medicine can be arranged to be delivered to your doorstep, or you may collect it from our pharmacy.

Please note that delivery charges may apply.


What happens if I need medical certificate (MC)?

If an MC is issued, it will be posted to you. Alternatively, you can collect it from the clinic.


How do I make payment after the consultation?

Your bill will be mailed to you, and you can make payment via any of the options listed on the overleaf of the bill.


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