Financial Counselling

Our financial counsellors are located at:

1. Emergency Department
   
   Once the doctor at the Emergency Department confirms your admission, our friendly financial counsellors will share with you the relevant ward charges and estimated bill size, in relation to the ward class that you have chosen. Our Financial counsellors would also actively identify and advise patients who may be financially at risk and provide them with information on financial assistance schemes.
2. Wards
   
   If you were unable to undergo financial counselling during admission, financial counsellors at the wards will approach and inform you on your estimated hospital charges. They will also approach you if your bill exceeds the original estimated range provided during your first financial counselling session.
3. Admission Office
   
   If you have any financial or bill related queries during or after your stay, please approach our friendly financial counsellors at Admission Office.
• TTSH Admission Office
  (Near TTSH Ward Entrance, Level 1)
  Tel: 6357 8898, 6357 8899
  Fax: 6251 4095
  Opening hours: Monday to Friday: 8am to 6pm | Saturday, Sunday and Public Holiday: 8am to 3pm
• National Centre for Infectious Diseases (NCID) Admission Office
  (Near Ward Visitor Registration, Level 1)
  Tel: 6889 4992
  Opening hours: Monday to Friday: 8am to 5pm | Saturday, Sunday and Public Holiday: Closed
4. Pre admission Counselling and evaluation (PACE)
   
   Our PACE clinic provides financial counselling services for patients who are scheduled for elective procedures after their visit to the specialist outpatient clinics. PACE is located at TTSH Medical Centre, Basement 2.
5. Specialist Outpatient Clinics (SOCs)
   
   Our friendly PSAs at SOCs will be advising you on the available MediSave schemes and subsidies you can tap on to reduce your out of pocket payments for your outpatient visits. In the event you are required to be admitted on the same day after your consultation, financial counselling will also be provided at the clinic.

You will need your identification documents and insurance-related documents for your financial counselling experience.

1. Identification Documents
• National Registration Identity Card (NRIC)
• Birth Certificate (if you are below 15 years old)
• Passport (if you are a foreigner)
• Employment Pass or letter from employer (if you are a Work Permit / S Pass/ Employment Pass Holder)
• Student Pass/ Dependent Pass
2. Insurance and Other Relevant Documents
• Letter of Guarantee from Private Medical Insurers and Company (if available)
• Medical benefit identification documents (if available) – e.g. Civil Service Card