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Notice on Updated Visitor Policy

The health and safety of our patients and staff are our top most priority in our fight against Covid-19 (Coronavirus Disease 2019). We seek your understanding and patience as we put in place the following measures for visitors at both TTSH and NCID:

  1. If you have a fever, cough, shortness of breath, sore throat or runny nose or have returned from Mainland China, Republic of Korea, Italy, Iran, France, Germany, Spain, Japan, United Kingdom, United States, Switzerland, Indonesia, Philippines or Thailand in the last 14 days, or had close contact with any known COVID-19 cases, please see your nearest doctor. If you are coming here, please proceed to the Screening Centre at NCID (refer to map below). Click here for directions to NCID.

  2. Please complete a travel and health declaration before temperature screenings at all our entrances. If you have a medical appointment at our Specialist Outpatient Clinics (SOCs), do arrive earlier in order to complete the travel and health declaration.

  3. Please do not enter our Hospital:
    • If you have fever or respiratory symptoms.
    • If you have travel history to Mainland China, Republic of Korea, Italy, Iran, France, Germany, Spain, Japan, United Kingdom, United States, Switzerland, Indonesia, Philippines or Thailand in the last 14 days,
    • Currently on Stay-Home Notice or Quarantine Order
    • Had close contact with a known case of COVID-19 in the last 14 days
  4. With effect from 4 April 2020, each inpatient can nominate up to a maximum of 4 visitors for the duration of his/her hospital stay. These nominations have to be pre-registered with our ward staff and cannot be changed throughout the stay:

    • Only 1 visitor (including caregiver) is allowed at any one time during visiting hours (12.00 pm - 8.00 pm)

    • Visitors to our more intensive care wards: please check directly with the ward or Visitor Experience Services team

  5. Visitors are advised to wear their own surgical mask when visiting patients in the wards.

  6. Visitors to our Specialist Outpatient Clinics (SOCs), please click here.

Taxi stands available at TTSH

  • TTSH Ward Block - Level 1, Main Entrance
  • TTSH Medical Centre - Basement 2, Medical Centre Entrance
  • Emergency Department (A&E) - Basement 1, A&E Entrance

Bus Service

TTSH provides full-day shuttle bus service within HealthCity Novena, with the added location to Whampoa Market during lunch time from 11am to 2.40pm. Seating capacity is limited to 23 pax per trip. Service is for both staff and public.

The service of the full-day shuttle service is a step closer towards our eventual plan of having a HealthCity Novena campus-wide shuttle bus service, providing Better Care and Better Community through greater convenience to our patients, visitors and staff.



TTSH Rehabilitation Centre

TTSH Rehabilitation Centre ​is located at 17 Ang Mo Kio Ave 9, Thye Hua Kwan Hospital, Singapore 569766. Link to map.

​Registration is required for all visitors before accessing the wards.

To facilitate, Tan Tock Seng Hospital has implemented an automated Visitor Facilitation System. Visitors can register in four modes of registration:

  • Self-serve kiosks at Lobby A, B1 & L1
  • Registration counters at Lobby A, B1 & L1
  • Frequent visitor pre-registration

If you need assistance, please approach our Service Ambassadors.

​To better support and enable our visually-impaired community, most of the public areas in our hospital are accessible to their guide dog companions. This will allow individuals to continue their independent mobility between home and hospital.

As a healthcare institution, there are some patient care areas that will not be accessible to guide dogs for infection control purposes and also, for health and safety of the guide dogs. These include areas such as our intensive care wards, oncology treatment areas, renal dialysis centres, diagnostic radiology facilities and areas with presence of immuno-compromised patients. For further queries or assistance with such visit arrangements, please contact us at 6256 6011.

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