Payment

Healthcare financing

Change of ward class

Payment

Location and useful links

Download NHG Cares

Manage your hospital bills easily

Discover the various payment options available at Tan Tock Seng Hospital. Learn how to settle your medical bills quickly and securely - whether you're paying online, in person, or via financial assistance schemes. This guide helps patients and caregivers understand billing procedures, accepted payment modes, and how to access support when needed.

For information on financial subsidies and schemes, visit healthcare financing page.

How to make payment

E-payment

NHG Cares App
PayNow
AXS e-Stations/m-Stations
DBS/POSB Digibank/PayLah!
SAM Web/Mobile

Note: Correct invoice/case number is required for E-Payment options.

Self-service kiosk

TTSH Self Payment Kiosk
Singapore Automated Machines Kiosks (S.A.M)

AXS stations

Counter services

TTSH Admission Office
TTSH Integrated Care Hub (TTSH ICH) Patient Services Office
NCID Admission Office

SingPost
7-Eleven Stores

Deposit payments

A deposit is required for:

Admission to non-subsidised wards (Deluxe, A and B1)
Upgrading from subsidised wards to non-subsidised wards

Payments should be made at the point of admission/upgrading itself through E-payments, Main TTSH Admission Office, NCID.
Admission Office or TTSH Integrated Care Hub (TTSH ICH) Patient Service Office.
A Letter of Guarantee from employer or insurer (subject to the hospital’s acceptance) is required for partial or full wavier of deposit.
Non-residents require a Letter of Guarantee from a local firm or insurance company.

Payment Policy: Payment made via E-Payments will be updated within 3 working days.

TTSH PayNow refund

With effective from 1 July 2024, selected Singaporeans and Permanent Residents patients with a valid PayNow-NRIC/FIN account will receive their refund via PayNow.
The PayNow Refund will be deposited into the bank account that you have registered with your NRIC/FIN. You may log into your bank’s mobile or internet banking app or website to check your PayNow profile.
An SMS notification with the Refunded Amount and Date of Refund will be sent to patient’s registered mobile number with TTSH.
You will receive a Cheque Refund for unsuccessful PayNow refund. We encourage you to link your PayNow account with your NRIC/FIN to start receiving your refund in your bank account.
For further enquiries about your refund, you may submit a request online.
Bill Offsets: Should you receive a payment reminder from us that presents outstanding bill/s with a positive balance (i.e. in the Outstanding Balance($) column showing -$xx.xx), you can choose to submit your refund request here. Please note that all refunds are subjected to review and verification. Should there be outstanding balances, any refund/s would be processed after current outstanding balances have been offset.