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Notice: Dear Visitors, our Medication Delivery charges will be revised for orders placed from 1 April 2022 onwards to $9.

Check out the following ways to place an order for medication delivery from the comfort of your home!

Method 1: Order via FormSG

Refer to video walkthrough for a step-by-step guide to filling the form.

Click here to fill the form

Method 2: Order via HealthHub

Order online here or order via the HealthHub app by following the steps below:

Step 1

Launch HealthHub application.
Download HealthHub application on App Store and Google Play

Step 2

Select "Other Personal Health Services"

Step 3

Select "Medification Refill" (Sign in to Singpass if you have a SingPass account)

Step 4

Select "Tan Tock Seng Hospital"

Step 5

Select "Refill my Medication"

Method 3: Medication Delivery Hotline

Call us

63572050* during our operating hours

Operating hours

Mondays to Fridays 9.30am to 5.30pm (excluding eve of Public Holidays and Public Holidays)

*We are experiencing high call volume during this period and seek your understanding. We strongly urge you to place an order via FormSG or HealthHub.

Note: Please only use this ordering method if all other methods of ordering fails. We are experiencing high call volumes and would like to reserve this method only for the patient groups who need this service (eg. elderly).


This depends on your order mode. For orders placed through FormSG or HealthHub, you will receive a confirmation email if you have provided a valid email address in the order form. For orders placed through our hotline, you will not receive any confirmation email.

Please note that Pharmacy will not be calling you back unless more information is required from you. If you do not hear from us, rest assured that we are getting your order ready!

​If you need to speak to a pharmacist on how to take your medication, you may contact our general enquiries line at 6357 2040. Alternatively, video conferencing services can also be arranged if medication counselling is required.  

​We strongly discourage any changes to the order details as this will increase your delivery processing time and may delay your delivery.

In addition, any amendment or cancellation request within 3 working days of the confirmed delivery date will be subjected to additional $9 charge.

We seek your kind understanding that you may experience a long waiting time before getting through to us during this period.

Please place a new medication delivery order at least 2 weeks before your current supply of medication runs out using the above ordering modes.

There is no delivery charge for Normal Delivery which has a lead time of 2 weeks. However, an urgent delivery fee of $9 is chargeable for any request for an earlier delivery date (i.e. earlier than 2 weeks from the date of order).

A re-delivery fee of $9 will be applied for the following situations:

  1. Second and each subsequent delivery within the same month.
  2. Failed delivery due to patient's negligence (Eg. No one at the delivery address to receive the medications during the selected delivery timeslot).

If there is an outstanding payment, the medication bill will be sent via post/mail to the patient's hospital-registered home address within 1 - 2 weeks of the delivery. You can make payment via any of the options listed on the bill wihtin 1 week of receiving the bill.

The payment modes available include AXS/SAM Kiosk/Mobile Payment/Internet Payment.

Yes, if you are eligbile. They will be applied to your medication bill. Please indicate if you would like to use Medisave/ Medifund or any 3rd party payers accordingly in the FormSG / HealthHub order form.

​Our medication delivery service is only available for TTSH and NNI prescriptions. You may visit TTSH B2 Outpatient Pharmacy during our operating hours to collect your medication. Our operating hours are as follows:

Mondays - Fridays: 8.30am - 5.30pm
Saturdays: 8.30am - 1.00pm

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