I Want to Refill My Medication

​This depends on your order mode. For orders placed through FormSG or HealthHub, you will receive a confirmation email if you have provided a valid email address in the order form. For orders placed through our hotline, you will not receive any confirmation email.

Please note that Pharmacy will not be calling you back unless more information is required from you. If you do not hear from us, rest assured that we are getting your order ready!

​If you need to speak to a pharmacist on how to take your medication, you may contact our general enquiries line at 6357 2040. Alternatively, video conferencing services can also be arranged if medication counselling is required.  

We strongly discourage any changes to the order details as this will increase your delivery processing time and may delay your delivery.

In addition, any amendment or cancellation request within 5 working days of the confirmed delivery date will be subjected to additional $9.72 (inclusive of GST) charge.

We seek your kind understanding that you may experience a long waiting time before getting through to us via our hotline during this period.

Please place a new medication delivery order at least 2 weeks before your current supply of medication runs out using the above ordering modes.

Each normal delivery (lead time of 2 weeks) is subjected to co-payment of $4.32 (inclusive of GST). Urgent delivery (earlier than 2 weeks from date of order) is subjected to a fee of $9.72 (inclusive of GST).

The following are instances are subjected to an additional charge of $9.72 (inclusive of GST):

• Re-delivery due to failed delivery attempt (E.g. No one at the delivery address to receive the medications during your selected delivery timeslot).
• Any amendments made within 5 working days of the confirmed delivery date.
  

If there is an outstanding payment, the medication bill will be sent via post/mail to the patient's hospital-registered home address within 1 - 2 weeks of the delivery. You can make payment via any of the options listed on the bill wihtin 1 week of receiving the bill.

The payment modes available include AXS/SAM Kiosk/Mobile Payment/Internet Payment.

Yes, if you are eligible. They will be applied to your medications. Please indicate if you would like to use Medisave/ Medifund or any 3rd party payers accordingly in the FormSG / HealthHub order form.

​Our medication delivery service is only available for TTSH and NNI prescriptions. You may visit TTSH B2 Outpatient Pharmacy during our operating hours to collect your medication. Our operating hours are as follows:

Mondays - Fridays: 8.30 am - 6.00 pm (Last medication refill order at 5.30pm)
Saturdays: 8.30 am - 1.00 pm (Last medication refill order at 12.30pm)