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Overview

TTSH Pharmacy offers Video Conferencing services for medication counselling so that you can receive counselling on the usage of medications at your preferred timing and location. Speak to one of our Pharmacists to find out more.

Eligibility

This service is applicable for refill prescriptions* from Tan Tock Seng Hospital and National Neuroscience Institute and new medications*.

*Terms and conditions apply.

What is Tele-Medication Counselling

It is a service made available for the patients of Tan Tock Seng Hospital Outpatient Pharmacy. The main objective of the tele-medication counselling is to explain and/or clarify questions you have regarding your medications, via phone or video call. For video medication counselling, you can communicate with your attending pharmacy staff remotely through the use of secure and internet-based technology.

​No, there is no charge.


  • ​You will need internet-enabled devices such as a desktop, laptop, smartphone or tablet equipped with a video camera and microphone.
  • You will need to know how to use ZOOM application. You can refer to the video guide here.
  • Click on the meeting link sent or key in Zoom meeting ID available in your email/SMS to enter the video conferencing platform at the appointment time. Ensure that you are available for the appointment.
  • Please wait patiently for your pharmacy staff to enter. Our staff will give you a call 10 minutes before each session to ensure you are ready to start the video consultation.

​Our staff will try to guide you to troubleshoot before and during the session. If it cannot be resolved, the appointment can be rescheduled.


  • ​You can have medication counselling at the comfort of your own home, with medication images to help with your understanding.
  •  It may reduce waiting time in the pharmacy.

​Your pharmacy staff will answer your medication queries as best as they can. If you require a thorough review of your physical medications, you may wish to call 6357 2040 to book a Medication Review session at the Outpatient Pharmacy.


  • ​To protect the privacy of our patients, caregivers and staff, audio and video recording of the video consultation is not permitted.  
  • Posting of the video consultation on any social media platform is not permitted
  • Legal actions may be taken by the hospital if any of the above has been violated.

​You may collect at the pharmacy or request for Home delivery. Click here for more details.


​Please call us at 6357 2040 during our operating hours (Mondays to Fridays, 8.30am – 5.30pm; Saturday 8.30am to 1pm).


​Tan Tock Seng Hospital has taken the necessary precautions to minimize the risks involved.













2020/10/02
Last Updated on