Request Medical Report

1. Patient's writtenConsent For Release Of Medical Information Form (PDF, 244 kb).pdf to allow the hospital to release medical information for a stated purpose.
• For patients below 21 years of age, consent of the parent is required.
• For deceased patients, consent from the appointed representative of the estate is required. Where applicable, the "Consent for release of medical information for deceased patient by all children / all siblings" (PDF, 18KB) must be filled up. A copy of the death certificate and other supporting documents, e.g. marriage certificate and letters of administration, are required as proof of the representative's relationship to the patient.
2. A copy of the patient's NRIC / identification documents.
3. A payment for the information required. See "What is available and how much? section for more details.
4. Cheque payments are required for requests via mail.
5. Cheques are to be crossed and made payable to "Tan Tock Seng Hospital Pte Ltd".

Requests for medical information can be made in the following manner:

1. For medical reports, download and complete Consent For Release Of Medical Information (33kb, PDF) form.
2. By submitting an insurance or MOM form to be completed by the physician. For example: MOM workmen compensation form, insurance physician statement, and clinical abstract form. (Patient to fill in relevant portions completely before submission).
3. Patient can write in permitting the hospital to release medical information for a stated purpose.
4. By applying at HIS in person.
5. Interested third parties can write in together with patient's consent, permitting the hospital to release medical information for a stated purpose. As for foreign workers that have returned to their native country, employers are also required to submit these foreign workers' written consent and cancellation of work permit.

As a general guide, the time frame for completion of medical reports is between 4 to 6 weeks.

It may take longer if:

• Patient has upcoming clinic appointments
• Patient has been hospitalised
• Multiple reports are required from several clinical departments
• Doctor is away

Specialist Medical Reports and Workmen Compensation cases require more processing time as a review at the Specialist Outpatient Clinic may be required after the patient has been discharged or given open date from clinic review.

Duplicate copies of medical records can be collected on the spot if the request is made in person at HIS.

Requests of such a nature received via post will be completed within 2 weeks of receipt at the Health Information Services.

Patients can request for the medical report to be:

1. Mailed to them – Mailing address to be provided at the point of application.
2. For personal collection at HIS, the patient's contact number is to be provided at the point of application
3. Patient will be contacted once the report is ready for collection.
4. NRIC of patient and payment receipt to be produced upon collection.
5. Authorisation letter is required if a third party is collecting on patient's behalf.

Monday – Friday : 8.00am – 5.30pm
Saturday : 8.00am – 12.30pm
Sunday & Public holidays : Closed

Address : 

Health Information Services (MRO),
Level 2, Tan Tock Seng Medical Centre, Tan Tock Seng Hospital,
11 Jalan Tan Tock Seng, Singapore 308433

Tel : 6357 8448 | Fax : 6357 8449 | Email: HISAdmin@ttsh.com.sg