Request Medical Report

1. Patient's written Consent for Release of Medical Information (Form A) (PDF, 590 kb) to allow the hospital to release medical information for a stated purpose.
• For patients below 21 years of age, consent of the parent or legal guardian is required.
• For deceased or mentally incompetent patients, consent from the appointed representative of the estate is required. Where applicable, the Consent and Declaration for Release Of Medical Information for patient with Mentally Incapacitated or Deceased Patient (Form B) (PDF, 570 kb)  must be filled up. A copy of the death certificate and other supporting documents (e.g. marriage certificate, birth certificate, letters of administration) are required as proof of the representative's relationship to the patient.
• Interested third parties can write in together with patient's consent, permittting the hospital to release medical information for a stated purpose.
• For foreign workers that have returned to their native country, employers can apply for these foreign workers' medical information by completing a Letter of Indemnity and also provide document proof of cancellation of work permit for the foreign worker.
2. A copy of the patient's NRIC / identification documents.
3. A payment for the information required. See "What is available and how much?" section for more details.
4. Payment can be made by credit card, interbank giro or PayNow for requests via email or post.
5. For Paynow payment, please transfer to Unique Entity No (UEN): 199003683NT01 and indicate under payment reference number as "MRO" followed by the last 3 digits and alphabet of patient's NRIC/FIN/HRN no (e.g MRO123A).

Requests for medical information can be made in the following manner:

1. Apply online via HealthHub (under "Medical Reports/Certificates Requests" tab)
   
   

   How to apply for Medical Report via HealthHub website?

   
   

   How to apply for Medical Report via HealthHub app?

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   Note

   1. For the requests for patient below 21 years old and patient lack of mental capacity, please apply reports via email / walk in to MRO
   2. You may only apply for the mentioned medical report types below:
      • MRRP - Ordinary Medical Report: This is a factual report of the patient’s medical condition. A doctor will write the medical report based on the patient’s medical information available. (Insurance form or type-written report.)
      • MRRP - Specialist Medical Report: This report is prepared by the patient’s specialist in response to request that require a professional opinion with regards to the patient’s specialist in response to requests that require a professional opinion with regards to the patient’s prognosis and disabilities. It is based on an actual assessment of the patient and may involve a review at the Specialist Outpatient Clinic (Insurance for or type-written report.)
      • MRRP - Duplicate Document (MC / Medical Report): A duplicate copy of the medical report that was previously applied before or a reprint of medical certificate previously issued.
      • MRRP - Investigation results: Selective duplicate copies of investigation results such as blood test results, lab results, investigation reports (ECG, Electrophysiology, EMGS), X-ray and other radiological reports can be made available.
   3. To request for any other medical report types not stated above, please email us at: hisadmin@ttsh.com.sg
2. Email the completed Consent For Release Of Medical Information Form with all required supporting documents as stated on the consent form. If you are making claims from your insurance company, please also provide scanned copies of the insurance claim form.
3. Apply in person at:
   Health Information Services (MRO)
   Medical Centre Block, Level 2 (next to Lift Lobby E)
4. For NCIDHIS cases:
   NCID Heath Information Services (MRO)
   NCID Level 2 (beside Lift Lobby G , Visitor Registration Counter)
5. For TBCU cases:
   TBCU HIS (MRO)
   144 MOULMEIN ROAD   

As a general guide, the time frame for completion of medical reports is between 4 to 6 weeks.

It may take longer if:

• Patient has upcoming clinic appointments
• Patient has been hospitalised
• Multiple reports are required from several clinical departments
• Doctor is away

Specialist Medical Reports and Workmen Compensation cases require more processing time as a review at the Specialist Outpatient Clinic may be required after the patient has been discharged or given open date from clinic review.

Duplicate copies of medical records can be collected on the spot if the request is made in person at HIS.

Requests of such a nature received via post will be completed within 2 weeks of receipt at the Health Information Services.

Patients can request for the medical report to be:

1. Emailed to them - Email address to be provided at the point of application.
2. Mailed to them - Mailing address to be provided at the point of application.
3. For self-collection at HIS, the patient's contact number is to be provided at the point of application. The following documents should be brought along for authentication purpose:
• NRIC of Patient & payment receipt
• In the event the patient is not able to collect the report personally, please take note of the following documents required:
• Authorization for Collection of Medical Report (Form C) (600 kb, PDF) is completed
• To bring it along with authorized person's NRIC
4. The patient will be contacted once the report is ready for release.

Mondays to Fridays: 8.00am – 5.30pm
Saturdays : 8.00am - 12.30pm
Sundays & Public holidays : Closed

• Health Information Services (MRO)
  11 Jalan Tan Tock Seng, Singapore 308433
  Tan Tock Seng Hospital (Medical Centre, Level 2)
  Tel: 6357 8448
  Email: HISAdmin@ttsh.com.sg
• NCID Heath Information Services (NCIDHIS)
  Tel: 6357 7474
  Email: NCIDHISAdmin@ttsh.com.sg
• TBCU Heath Information Services (TBCU)
  Tel: 6511 5135
  Email: NCIDHISAdmin@ttsh.com.sg