Request Medical Report

1. Patient's written Consent for Release of Medical Information (Form A) (PDF, 89 kb) to allow the hospital to release medical information for a stated purpose.
• For patients below 21 years of age, consent of the parent or legal guardian is required.
• For deceased or mentally incompetent patients, consent from the appointed representative of the estate is required. Where applicable, the Consent and Declaration for Release Of Medical Information for patient with Mentally Incapacitated or Deceased Patient (Form B) (PDF, 90 kb)  must be filled up. A copy of the death certificate and other supporting documents (e.g. marriage certificate, birth certificate, letters of administration) are required as proof of the representative's relationship to the patient.
• Interested third parties can write in together with patient's consent, permittting the hospital to release medical information for a stated purpose.
• For foreign workers that have returned to their native country, employers can apply for these foreign workers' medical information by completing a Letter of Indemnity and also provide document proof of cancellation of work permit for the foreign worker.
2. A copy of the patient's NRIC / identification documents.
3. A payment for the information required. See "What is available and how much? section for more details.
4. Payment can be made by credit card, interbank giro or PayNow for requests via email or post.
5. For PayNow payment, indicate "MRO" and followed by the last 3 digits and alphabet of patient's NRIC/FIN/HRN no (e.g MRO123A).

Requests for medical information can be made in the following manner:

1. Apply online via HealthHub (under "Medical Reports/Certificates Requests" tab)
2. Email the completed Consent For Release Of Medical Information Form with all required supporting documents as stated on the consent form. If you are making claims from your insurance company, please also provide scanned copies of the insurance claim form.
3. Apply in person at:
   Health Information Services (MRO)
   Medical Centre Block, Level 2 (next to Lift Lobby E)
4. For NCIDHIS cases:
   NCID Heath Information Services (MRO)
   NCID Level 2 (beside Lift Lobby G , Visitor Registration Counter)
5. For TBCU cases:
   TBCU HIS (MRO)
   144 MOULMEIN ROAD   

As a general guide, the time frame for completion of medical reports is between 4 to 6 weeks.

It may take longer if:

• Patient has upcoming clinic appointments
• Patient has been hospitalised
• Multiple reports are required from several clinical departments
• Doctor is away

Specialist Medical Reports and Workmen Compensation cases require more processing time as a review at the Specialist Outpatient Clinic may be required after the patient has been discharged or given open date from clinic review.

Duplicate copies of medical records can be collected on the spot if the request is made in person at HIS.

Requests of such a nature received via post will be completed within 2 weeks of receipt at the Health Information Services.

Patients can request for the medical report to be:

1. Mailed to them - Mailing address to be provided at the point of application.
2. For personal collection at HIS, the patient's contact number is to be provided at the point of application
3. Patient will be contacted once the report is ready for collection.
4. NRIC of patient and payment receipt to be produced upon collection.
5. Authorisation letter is required if a third party is collecting on patient's behalf.

Mondays to Fridays: 8.00am – 5.30pm
Saturdays : 8.00am - 12.30pm
Sundays & Public holidays : Closed

Address : 

Health Information Services (MRO),
Level 2, Tan Tock Seng Medical Centre, Tan Tock Seng Hospital,
11 Jalan Tan Tock Seng, Singapore 308433

Tel : 6357 8448 / 6357 7474 (NCIDHIS) / 6511 5135 (TBCU)
Fax : 6357 8449
Email: HISAdmin@ttsh.com.sg / ​NCIDHISAdmin@ttsh.com.sg (for NCID and TBCU)